What we were asked to do
We were asked to design both the online and offline volunteer induction pack.
Parkinson's UK wanted to elevate the status of their volunteers within the organisation — seeing them not just as people giving their time, but as valued members of the team. This meant creating a comprehensive induction pack and process that more closely reflected the onboarding experience of new staff.
What we did
Working closely with the team, we first developed an offline version of the induction pack, as some volunteers preferred a printed format. This was then adapted into an online version.
The pack and process were designed to be interactive, with regular quizzes and knowledge checks to support understanding. Accessibility was a key priority, as many volunteers had limited vision or mobility, so the materials were created using inclusive design principles throughout.
What they thought
The volunteer induction pack was very well received and the client was very happy with the final assets as well as the process.
