Our Customer Commitment

At Yarn, we’re committed to working ethically, creatively, and collaboratively. We’re proud to uphold responsible business practices in everything we do. As a member of the Good Business Charter, we’re
committed to:

We’re proud to be a Real Living Wage employer. Fair pay is a baseline, not a bonus – for our team and everyone we work with.

We believe flexibility and stability go hand in hand. Respecting our team’s time supports creativity, wellbeing and better outcomes for our clients.

A healthy team is a strong team. We prioritise wellbeing because it underpins the energy, focus and care we bring to our work.

We make better decisions when everyone is heard. We create space for open conversation and collective thinking across the studio.

We know that diverse perspectives lead to richer ideas. Inclusion is essential to how we build, create and collaborate.

We consider the environmental impact of our choices – from the partners we work with to the products we create – and we aim to tread lightly.

We pay our fair share, on time and in full. It’s part of being a responsible business and contributing to a fairer society.

We’re committed to doing right by our clients, listening carefully, working transparently and delivering work that makes a meaningful difference.

We extend our values across our supply chain, choosing partners and materials that reflect our standards of fairness and integrity.

We honour our commitments and pay on time. It’s a matter of respect and it helps build long-term, trusted relationships.